How can I resolve the "Something went wrong" error when sharing a Payment Link via Facebook?

[kome7]

I tried to post a payment link of menu item on my facebook post, so I went to Square dashboard "Payment Links section" and Clicked Facebook button, then Facebook post new page pop-up, it says "Something went wrong".

Therefore, this function does not work for me.

Could you please fix this error?

[Laurie_]

Hi @kome7,

Thank you for reaching out to us!

There are a few steps we can have you try on your end to see if we can resolve this issue:

1. Check the URL: Try opening the Payment Link URL in your browser to verify it's working.

2. Clear Cache and Cookies: Clear your browser's cache and cookies, then restart the browser and try again.

3. Use a Different Browser or Device: Sometimes the issue might be browser-specific. Try using a different browser or device to see if the error persists.

4. Use the Facebook Debugger Tool: Go to the Facebook Sharing Debugger and enter the URL. This tool can help identify any issues with the URL and refresh Facebook's cache for that link.

5. Wait and Try Again: Sometimes, Facebook may experience temporary issues. Waiting for a while and trying again can resolve the problem.

If you've confirmed that the Payment Link URL works in your browser and the previous steps haven't resolved the issue, please let us know so we can investigate further with our team.