How can I process a return to store credit?

[Gumballs]

I don't use the square gift cards, I just track store credit accounts in a separate software system. My return policy is that returns are for store credit only, but I can't figure out a way to process this. I am only prompted to return to form of payment or a gift card. 

I don't use the Square gift cards because of the cost, I am a resale children's clothing store, so we sell pretty inexpensive items. 

[TheRealChipA]

Hey @Gumballs.  At this point, Square does not have a store credit feature.  You’ll have to keep doing what you are doing with third-party software.  That being said, it is possible that there are third-party apps that will connect to your Square account and do this automatically for you.  You can head over to the Square App Marketplace and search to see if such a thing exists.  However, you should be aware that these will probably come with a subscription fee.

[Gumballs]

It’s not that I want to keep store credit in Square, I just want to process a return/restock with the option of “other” as the payment type

[TheRealChipA]

Ah.  My apologies for the incorrect assumption.  However, what you want is going to have to be a feature request, I’m afraid.  You should head over to the Ideate Board and submit a feature request to one of the POS teams.  Fair warning.  Feature requests just start a process and even if the product team accepts and decides to implement your request, it will take time — on the order of months.  So, unless there is already such a change in the works (which I’ve heard nothing about) then it will take time.

Sorry I can’t give you a more satisfactory work-around.