Honeywell 1300G scanner will not turn on when plugged in to Square terminal. How do I make it work?

[FrustratedSella]

I recently bought a Honeywell 1300G barcode scanner for a brand new Square terminal, only to discover upon arrival that the barcode scanner will not turn on at all. I have the Honeywell scanner plugged into the Square USB adaptor plugged into the Square terminal. I have tried scanning the factory reset barcode as other forums recommended but still no luck.

When I plug the scanner into my PC, it turns on immediately, yet I've been struggling to get it to even turn on with the Square terminal. It's getting really frustrating and it's making me think either: A) the eBay seller sent me a fake product disguised as the real one, B) Square says that a Honeywell 1300G scanner is compatible when it's actually not compatible, or C) My Square USB adaptor is defective. Does anyone else know what issue I might be having?

I've been able to return the scanner to the eBay seller and I will be ordering this one instead https://squareup.com/shop/hardware/au/en/products/barcode-scanner-usb-au

I bought the Honeywell because I saw a warning of using the Zebra scanner with newer Android phones: https://squareup.com/help/au/en/article/5143-bar-code-scanners-with-square-point-of-sale  Otherwise I would've just purchased the scanner that Square sells instead of going to eBay.

Before I return the scanner on Monday (it's the weekend now so the post office isn't open), I thought I'd ask if anyone has had a similar issue with a Honeywell 1300G. If anyone in the community can share any potential solutions, I'll attempt them before I send back the scanner.

[Arie]

Hi @FrustratedSella,

Thank you for writing in, and sorry to hear about the frustrating experience with your scanner so far. 

If you have any other USB devices, you can try plugging them in to see if they're working? The Honeywell Hyperion 1300G scanner is compatible with the Square Terminal, and it sounds like you've already had a chance to reset the scanner, which would be the first step we suggest. Some other troubleshooting steps we recommend:

- Make sure your Square hardware is plugged into a USB hardware hub, and that the hub is plugged into a power adaptor.
- Remove any debris or dust from the hub.
- Plug the USB scanner into a different port on the hardware hub.
 

Please let us know how you go!

[FrustratedSella]

Hi Arie,

I've tried all 3 ports on the hub and still no luck.

What's this about plugging the hub into a power adaptor? I thought the hub only had ethernet ports, a USB-C port and 3 USB ports. I also didn't realise that this hub had to be plugged into a separate power source. This wasn't clear in the product description before I bought it.

What power adaptor would you recommend buying to fix this issue?

Thanks for all your help so far.

[Arie]

While I don't have a Square Terminal hub to test this right now, you can try using a USB-C type cable on this end of your hub @FrustratedSella 

[FrustratedSella]

Lucky I have the charger for the Square terminal handy.

I plugged the charger by the USB-C port into a power source on the wall and I managed to get it working.

[Arie]

Glad to hear you were able to get this working, @FrustratedSella!