Hi there , I’m having trouble with my square account . I am always able to process all my charges on

[Hobstyle]

Hi there I’m having difficulty with my square account . I charges a few sales yesterday no problem and the last sale I processed seems to be stuck in my system . When I go to charge another customer it automatically charges the last customers charge card . So I’m charging a new customers sale

and it automatically charges to the last sales customers card ! Very big problem . I had to refund this customer 3 times because it wasn’t that customers card ! Can anyone help ? Cause square I’m very disappointed has no one that works weekend to help me with this problem. I had to shut  down my business because I can’t process another charge because it automatically charges the last card in the system and won’t erase the last card I processed . 

[TheRealChipA · Accepted solution]

Hey @Hobstyle. Sorry to hear you are having this problem.  Of course, it is Monday as I write this, so obviously you should call support today.  But here are a few things to try.

1. Sign out of all Square POS and Square apps
2. Delete and reinstall your Square Apps
3. Sign in again and run a test transaction.

This should clear out any ghosts/bugs that have crept into your POS app.  But if it doesn’t, hopefully support can help you.  Good luck.

[TheRealChipA]

@Hobstyle And, oops.  Since today is a national holiday, support is probably not available until tomorrow, Tuesday.  Sorry for that misinformation.

[Hobstyle]

Ty I deleted the app and reinstalled it and it cleared up the issue ! But very scary experience ! Lost 2 days of weekend sales not good !!!!! But ty for your help it seems to be working properly fingers crossed ! 

[TheRealChipA]

@Hobstyle Trust me, I get that.  Just keep this in mind.  When really weird stuff like this is happening, and if you don’t see any outage reports on the Square Status Page, the nuclear option is always a good fail-safe.  The one I told you about helps clear out POS/app issues.  If it’s a dashboard thing, then signing out of the dashboard, clearing browser cookies/history and force closing your web browser often works to clear out browser/dashboard issues.  I’m happy that worked for you.