Help needed for store and no response

[theknowledgejar]

I am extremely close to request a refund.   I have been transferred back and forth to address the main issue of products not visible on my site.  I just signed up yesterday very excited thinking this would be a great product.  Check out example below.  

https://www.theknowledgejar.com/ai-applications

[Laurie_]

Hey there, @theknowledgejar,

Sorry to hear you haven't had the best experience reaching out to our Support Team!

We can certainly raise this issue from our side so that our Square Online Team can take a closer look into why these items aren't appearing. 

Firstly, can you confirm the navigation path to land on the ai-applications page, as if you had arrived on the Home page as a customer? I couldn't find this page in your main site navigation when testing the above link.

In addition, can you please check none of the following applies:

1. Newly imported items have been marked as "Unavailable". You can check your item sync settings by navigating from your Square Online Dashboard to Settings > Square Sync.

2. You have stock tracking enabled but haven't assigned any stock to your online items.
3. A fulfilment method has not been assigned to your site items.

Once I hear back from you, I'll be able to pass this information on to my team to dig into this further for you.

[theknowledgejar]

Here is an example as I re-upgraded.   

https://www.theknowledgejar.com/ai-applications

Example 

[Laurie_]

Thanks for including this screenshot, @theknowledgejar!

Were you able to review those settings I mentioned in my initial response?

I've included a few more troubleshooting steps below to try and resolve this issue:

1. Check item visibility settings: Make sure that the items you want to display on your website are set to be visible. In your Square Dashboard, verify that the items are marked as "visible" or "available for online sales."

2. Sync your inventory: Ensure that your inventory is properly synced with your Weebly website. You can try manually triggering a sync or checking the settings to ensure that the integration between Square and Weebly is functioning correctly.

3. Clear cache and refresh: Clear the cache on your browser and refresh your website. Sometimes, cached data can prevent updates from reflecting on the live site. Clearing the cache ensures you are viewing the most up-to-date version of your website.

4. Contact Weebly support: If the issue persists, it might be helpful to reach out via the Weebly Seller Community. They can provide specific guidance and assistance with troubleshooting the integration between Square and Weebly, ensuring that items are properly displayed on your website.

Let me know how you go with these steps. Failing this, we can try escalating your case to our internal teams.