We have a transaction stuck in "partial payment" that we cannot clear from our dashboard. At the time he did not see the charge go through his bank so we rang up a custom duplicate amount in order to charge the customer, then we learned both payments were charged to his bank account. Only one came from our bank account though!
We are looking to refund the extra charge to this cutomer, but since it's not coming from our bank, we are stuck. And so is the transaction! We have escalated this through our square rep on Tuesday (today is Saturday) but so far have not heard back. We believe Square should refund the customer, or perhaps refund us if we end up refunding the other charge we created to send the customer on his way. Now we are stuck...thoughts?
