Hey, just wondering if there are other Health care clinic in the group using square that receive insurance payment with virtual credit cards? I am finding we are paying a 15.8% fee to process the virtual credit cards because we need to manually enter the number since it is on a paper not a physical card. Today we processed $2089.64 in virtual cards and our fee $329.72. That is nearly 4 times higher than our prior "expensive" processor through our bank! Anyone else running into similar situations?
Frustrated PT
Thanks for flagging this @southcentralthe.
What you’re reporting here doesn’t sound quite right, as the fee for manually entered payments (keyed-in transactions), is 3.5% + 15¢.
You can view your fees on a per-transaction basis from the Balance tab on your online Square Dashboard:
You can also view the fees for a specific date by heading to Reports > Sales Summary on your Dashboard. You’ll see the fees charged towards the bottom of the report, just above Net Total.
From the Reporting area of your Dashboard, there is also a dedicated Fee report which provides a monthly overview.
Could I ask that you visit these three areas of your Dashboard and let me know if there appears to be a discrepancy? If the fees charged align with the 3.5% + 15¢ that Square charges for manually entered payments, could you check your linked bank account and let me know if you see a discrepancy in the transfers you’ve received?
Thanks for flagging this @southcentralthe.
What you’re reporting here doesn’t sound quite right, as the fee for manually entered payments (keyed-in transactions), is 3.5% + 15¢.
You can view your fees on a per-transaction basis from the Balance tab on your online Square Dashboard:
You can also view the fees for a specific date by heading to Reports > Sales Summary on your Dashboard. You’ll see the fees charged towards the bottom of the report, just above Net Total.
From the Reporting area of your Dashboard, there is also a dedicated Fee report which provides a monthly overview.
Could I ask that you visit these three areas of your Dashboard and let me know if there appears to be a discrepancy? If the fees charged align with the 3.5% + 15¢ that Square charges for manually entered payments, could you check your linked bank account and let me know if you see a discrepancy in the transfers you’ve received?
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