Solved: Re: Having trouble adding packages to my website

FT-LMT · ‎03-10-2025

I created all my packages and made sure they could be sold on my website. I started out with the free trial for Square Plus since that is required to sell packages. After the trial ended, I haven't been able to get my packages listed back up on my website even though I've paid for the Plus membership. Do I need to recreate all my packages again or is there a quicker way I can get them back up?

TheRealChipA · ‎03-10-2025

Hey there @FT-LMT. That definitely sounds like a bug in the Square subscription process. You shouldn’t have to do anything once you subscribe. I’m going to tag the Square Moderators. One of them will see this and assist you in resolving it. Just hang tight. I’m posting this at 11pm ET. LOL

@Kassi_@RSosebee1 @_Violet @MayaP @RobynR @Summer2024 @Ellie_@Katie_SQ @Laurie_@Sineaid @Sammie_C

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

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TheRealChipA · ‎03-10-2025

Hey there @FT-LMT. That definitely sounds like a bug in the Square subscription process. You shouldn’t have to do anything once you subscribe. I’m going to tag the Square Moderators. One of them will see this and assist you in resolving it. Just hang tight. I’m posting this at 11pm ET. LOL

@Kassi_@RSosebee1 @_Violet @MayaP @RobynR @Summer2024 @Ellie_@Katie_SQ @Laurie_@Sineaid @Sammie_C

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!

FT-LMT · ‎03-11-2025

Thanks for your help! 🙏

Ellie_ · ‎03-18-2025

Hi there, @FT-LMT,

Thank you for your patience on this! For further investigation, can you please provide a link to your site? Also, are you getting any type of error message? If so, can you please include it? We would be happy to investigate further!

Thank you so much for the tag, @TheRealChipA!

Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.

FT-LMT · ‎03-19-2025

Hi, thanks for the help. My site is FaithTherapeutics.square.site

There is no error message and the only package that is currently up for sale on my website is one I had to redo. I had accidentally deleted one of my services so I had to create a new package In order to add the service back on since you can’t edit them after you’ve created them.

Ellie_ · ‎03-26-2025

Thank you for your patience on this, @FT-LMT,

We definitely want to get this escalated to our Square Online team. When you have a moment, do you mind sending us a screen recording of this action?

Ellie
Community Moderator, Square
Sign in and click Mark as Best Answer if my reply answers your question.