Has anyone successfully added a TikTok store?

[Leia3K]

Has anyone had success adding TikTok Shopping? I get an error screen when I click the setup button.

[Kassi_]

Hey there, @Leia3K - 

Welcome to the Community. 

What kind of error are you seeing when you try to integrate TikTok? 

Also, double check the steps you're using to connect using this Support Article. 

If that doesn't do the trick, please let me know!

[bcuthill]

me too.

this is what i get 202201272320500102452422050D003C4D

[BernadetteA]

Hi @bcuthill 👋

Can you confirm that the Tik Tok account has been converted to a business account? Are you creating a new business account, or connecting to an existing one? 

Sync a TikTok For Business account to activate the integration. At this stage, you can either create a new TikTok For Business account or connect to an existing account. 

Can you also post a screenshot of the full page with the error message? 

[fineryvintage]

Hi there,

I'm having trouble setting up my TikTok x Square. TikTok and Instagram are the reasons why I'd like to set up the site through Square. I have a TikTok business account set up and I kept getting this error message "This feature isn't available for your account due to age issues. Proceed to resolve." 

Thank you,
Cecilia

[Ria]

Hi @fineryvintage - Welcome to The Seller Community, it's always nice to see a new face 😊

Looks like what you're experiencing is pretty account specific.

Due to the public nature of The Seller Community we are unable to access specific account details through The Community. For assistance with your account, Feel free to send send a message using this contact form. Our support team will be happy to assist in resolving the matter on your account. 

Phone support is available Monday - Friday 6 AM - 6 PM PST. The telephone number is (855)700-6000.

As always, feel free to stop by The Community with question, concerns and even feature requests. We are more than happy to assist. ✨

[WOWINEED1]

Same issue

[Arie]

Sorry to hear you're also having trouble with your store, @WOWINEED1! Reach out to support via the details @Ria shared so we can take a closer look.

PS. I noticed it's your first post, welcome to our community 👋  

[longtab]

I was able to add the store, get products added to the catalog and things looked like they were on the right track.  This morning I woke to a message that every one of my items were rejected due to this message: 

"Product has a TikTok policy violation for the target country"

We are selling t shirts, hats, stickers, glasses, etc currently on our website, FB and IG without issue.  I can't find a place to correct a "policy violation".  Literally 87 of 87 products were rejected for the same reason.   

No clue.....