Hi @Zanita, welcome to the Seller Community.
Sorry to hear you're running into this. It sounds like you may have created a Square US account, rather than a UK account.
Unfortunately, we don't have access to your account here on the Community to confirm, so I would suggest contacting our Customer Support team directly who will be able to help confirm if this is the case and they can then assist you in creating a new account.
Let me know if there's anything else I can do.
Breffni
Community Moderator, Ireland, Square
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