Gîte or Bed & Breakfast and Square as payment method

[juliolau]

Hello, I'd like to use square as a way for customers to pay their stay at my Gite / Bed & Breakfast located in Quebec, but it seems like while registering my business it just got refused.

What are the exact parameters I need to fill in as a business? as I don't find any suitable for mine.

Thanks.

[Sammie_C · Accepted solution]

Thank you for you post, @juliolau. Welcome to the Square Community!

Nothing you mentioned in your post rang any bells as to why you aren't able to sign up.

I have a few questions to get started looking into this:

• What message are you receiving when trying to sign up?
• What is your business type you are signing up as?
• Is there anything specifically notating you need to make corrections? Or is it just saying you are not eligible to sign up?
• Please feel free to send over any screenshots of what you are seeing on your side. (You can send them over a direct message if there is any private information listed.)

Please let me know and I can take another look.

[juliolau]

Hi Sammie,

I initially signed up and I believe I may have make a mistake when filling in the form in regards of the Industry I was applying for. I selected as "other".

My account was under review and I got an email stating that it was declined due to this reason:

"Thank you for attempting to sign up with Square. Unfortunately, because your business is an individual/sole trader, we can’t approve you to take payments with Square. You are welcome to open an account as an individual/sole trader instead. If you have any questions, please visit this ...

Though you cannot process card payments at this time, you can still download the Square Point of Sale to help you run your business. 

Thanks,            
The Square Team

Declan
Square Compliance"


And this is what I got now after that review (on the homepage) and after clicking again on the button "Start"

"Get approved to accept payments

Verify your identity to start taking payments with Square."

"Nous ne pouvons vous appuyer pour la réception de paiements

Merci de votre inscription à Square.

Malheureusement, votre demande d’acceptation pour les paiements avec Square n’a pas été approuvée. Pour toute question, veuillez consultez ...

Bien que vous ne puissiez pas traiter les paiements par carte pour le moment, vous pouvez toujours télécharger Solution PDV Square pour vous aider à gérer votre entreprise."

If you can help me out throughout so I can get my business up and running for payments.

Thanks!

[Sammie_C]

Thank you for all of those details, @juliolau!

Have you tried to sign up for another account using the individual/sold trader selection instead? If so, did it allow you to proceed with sign up?

[juliolau]

nope I didn't... but I still want to use the same email and all that... does it mean I should have another email account and sign up from scratch? 

J.

[Sammie_C]

Sorry for the delay on this, @juliolau! I just am seeing your response now.

Were you able to get this resolved? If not, I can reach out to our Account Services team to take a look.

[chezjulio]

i solved it by myself. thanks anyways

[Sammie_C]

Good to know! 

If you end up having any other questions or concerns, please feel free to let me know and I would be happy to help.