Gift card malfunction

[Karm]

I sent a gift card to a customer and it says the numbers are invalid when she tried to order

[AdamB]

Welcome to Seller Community, @Karm, and thanks for your post.

Is your customer using it to order online? Do you know if they are typing in the gift card number or pasting it in?

[Karm]

Yes they are in the coupon section

[AdamB]

By that you mean a section on your website? What is the address of your website?