GST not being applied correctly

[Krista1]

Having issues with GST - I have clients book online and GST is included in the item when it is supposed to be added to the item.  I have the option selected to add GST to items, not have it included and for some reason it continues to include the GST with items.  This is only a recent occurrence.  It was working fine for the past two months.

[nika]

Hey @Krista1- Curious, do you happen to have multiple locations? 

[Krista1]

No just the one location. It seems when I go to modify a current appointment (that has GST added onto the item already) then in the edit screen the GST is included with the item. So I have to delete the item and re-add it so the GST is not included in the price. 

[isabelle]

Just to be clear, is this for your items or your services @Krista1?

[Krista1]

It is for services 

[isabelle]

Okay, I would ensure you've followed these instructions carefully @Krista1. Let me know if this is still occurring after you've confirmed all of your settings are correct.