Hi @NissaK. Since you weren’t specific, I’m not clear on how you “forwarded the URL to a new site that is not a Square online site.” Could you please take a screen shot or two and post them here? I think I can help you once I see what you’ve already tried. Domain forwarding can be something very simple, or not, depending on the situation.
Also, it would be helpful to post the URL of your Square managed URL as well as the URL of the non-square site you are trying to forward to.
Thanks,
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
