Featured Categories layout

[MUDE]

Please see image showing the layout I have selected on the left, there should only be one column with my featured categories, this has always been the case, the other image shows my site which has 2 columns, this isn't even an available layout option ? This has automatically changed, I need it to be as it was before and as per the selected Layout. Please advise. 

[Breffni]

Hi @MUDE - thanks for flagging this. 

Can you share a link to your site here? I will check this on my own account and with the Square Online team. 

[MUDE]

Link is mude.co.uk, i have had to change the layout on the desktop option to 1 column in the meantime so i dont lose Business, this then changes what you see in the image to 1 column however i dont have the time to do this for all the pages, please sort this. 

[Breffni]

Hi @MUDE - When was the screenshot of the original layout captured?

The Square Online team has reviewed the situation, and the only observation they have made is regarding the columns you mentioned. In my own account, I don't have the layout from your initial image; it appears the same as what you currently have.

They explained that, in this situation, you will need to manually switch the columns to 1, as you did in the example.

[MUDE]

Hi, the screenshot you have sent in regards to layouts appears when you select desktop preview, you need to switch to mobile preview then you will see what i see in the screenshot. I have always had 3 columns on Desktop version and 1 column on Mobile version, your layout it self is one column in mobile preview as per my original screenshot so how can that be possible that i need to select one column on desktop to have one column on mobile ? Something has changed and my site has switched over night, you would need to investigate further and rectify as i do not have the time to change all these pages on my site. If i select 3 columns on desktop it shows 2 columns on my mobile site so even this is incorrect. Please do not advise there is nothing wrong as there definitely is. 

[MUDE]

please see above. I have been using my laptop but had my computer on hibernate so it has opened up to the editor to the previous version which is as it should be. As you can see Desktop preview, i have selected the option for 3 Columns, all fine. I have then switched to mobile preview and it shows one column. All fine. Now if i switch to 3 columns on desktop version it shows 2 columns on the phone so whichever way we go about it, its not right. clearly something has changed.

[Breffni]

Thank you for clarifying that the original post is on the mobile view @MUDE 

I had set the same setting on mobile view for my account now and it's also displaying two categories. 

I have raised this with the Square Online team again to see if they can share any insight, if not, I will file a ticket to investigate. 

Thanks for your patience.