Employees not credited for transactions

[LizzyGW]

It's happened a couple of times now and I want to fix the problem before it becomes a bigger issue.  Some transactions are not being credited to my employees.  I know it's a certain employee who took the payment because they were the only ones selling that day, but when they (and I) check their reports it's credited to me (the owner).  They are using their own login on their own mobile device, and they were able to take a screenshot of the transaction right after it processed but when I check the reports at the end of the day it's not on their report, it's on mine, even though I didn't take any payments that day.  It's fine when it's a slow day and we only have one or two people selling, we can figure out who to credit it to, but I'm afraid this will become a bigger issue when it happens on a really busy day with several people processing payments.  

[VanKalkerFarms]

This is a bigger issue than we can address on this forum as we can’t accees the data about the transactions to see login, device, and other details tat will help figure out what is happening. 

customer support can do do all that for you and help figure out where the transaction process is not working the way you are expecting it to. 

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