Email

[carpemoment]

I have a regular customer that is not receiving the invoice via email. I've double checked the address (again, same email. used in the past), she has double checked her spam. Earlier in the week, she received the invoice without a problem. This was a second invoice for additional services. I tried multiple times as well as an alternate email address.

[JK_Fiber_Art]

Although the volunteers here are not the same as Tech or Customer Support, we could use a few more details - that may be helpful for someone here to take a guess or two.   Per your post this appears to be an issue with a single individual.   What email provider does this person use - Gmail, MS 365, Comcast, etc., or does the individual have their own Domain that includes email?   Per this site, there has been any Square System related issues reported for a few days (you may want to bookmark that site for future reference).   Bottom line, we have to have more info to try to narrow down the root cause.  

[carpemoment]

Yes, one individual. The same individual that I sent one to a few days earlier without a problem. One address was gmail, the other address was yahoo. 

[frances_a · Accepted solution]

Hello @carpemoment 👋

Sorry to hear your customer did not receive the invoice. 

From your Invoices section in the Dashboard, you are able to view the status of each invoice.

In the ID column, right below the invoice's ID, you can see if a customer has or has not opened an invoice you sent. 

Is this particular invoice showing as Not viewed after the multiple attempts to send it? 

While it is possible that we are unable to deliver emails to one of your customer's email addresses, it's unlikely the issue would persist once you send the invoice to a different email address. 

If the invoice is showing as Not viewed, I would suggest reaching Customer Support, as here in the Community, we would be unable to access your account information to determine what was the problem. 

Thank you.