Email Notifications Stopped after November 3rd

[BofBArtStudio]

For over 8 years, we get emails for Cash Drawer Reports, Customer Refunds, Sales Summary Reports, and more. 

We have realized that November 3rd is the last time we received any of these emails. 

Yes, I have checked the Spam folder.  Yes, I have checked the settings for Email Notifications.  Also, I verified that [email protected] is a contact in our contacts list in our email.

Nothing on our end has changed. 

The emails just stopped. 

What should we do next?  

We really need these emails.

Thanks

[MayaP]

Good Morning @BofBArtStudio, thank you for trying all those troubleshooting steps. This is bizarre and certainly want to look closer at this.  I just want to confirm what kind of Square Hardware are you using. Were there any updates on the device around that time? 

[BofBArtStudio]

We use Square for Retail on our POS square stand and we use Square Dashboard to manage settings.  I have verified that nothing changed in the settings and that it is still set up for email notifications for all the areas that we are interested in.  As a test, I also added the checkbox mark for getting an email for each transaction, and then saved the settings.  Still nothing coming.

Last email we received is November 3rd.   
However, we still get emails for the Square Community stuff.  Like I did receive an email notification that you responded to this post.

[MayaP]

And to be clear, you still see the option to start and end the drawer but now unlike before the cash drawer report does not get sent to your email. Correct? 

[BofBArtStudio]

That is correct until 2 minutes ago.

I did nothing today, did multiple balance transfers today, with no emails, and just now I received the email for the balance transfer I just did and the square loan payment email.

First two emails received since November 3rd.

Tomorrow morning, when we close the drawers, hopefully we will see those emails too.

[MayaP]

There is one additional troubleshooting step I would try below.  If you continue to have issues then please reach out to Direct Support who can have our engineers look into this. Please reach support at 1-855-700-6000 squ.re/contactsqsupport. 

Emails from Square have been blocked by your internet service provider or mobile phone carrier. To change your mobile email filter settings to accept emails sent from Square, add these Square domains to your safe list:

@squareup.com

@messaging.squareup.com

@Communications.squareup.com

[MayaP]

Also to confirm this has been enabled as well to Auto Emails:

From the navigation bar at the bottom of your screen, tap ≡ More.

Tap Settings > Cash Management.

Toggle on Auto-Email Report.

Enter your preferred email address.