During Payment, it is impossible to select existing items.

[BoisFlotte]

Hi. During payment, it has been difficult to select the items. We have stock on items but just not possible. Each time need to manually. That play a big issue on the stock.

is it due to updates or is there something we are not doing right? thank you

[Manny_SelSq]

@BoisFlotte 

If I understand correctly, you can’t select saved items at checkout, even though they’re in stock. You’re entering them manually instead, which affects your stock counts.

I’d first open an affected item in your Dashboard’s Item library. Under Locations and channels, check that it’s available at the correct location and on Point of Sale. Also check whether the item or variation is marked as sold out. Correct any settings that don’t match how you want to sell it.

Then try finding the item through the search bar at checkout instead of its tile. If that works, you can use search for now. If the item appears but won’t respond, try updating the Square app, then close and reopen it.

[BoisFlotte]

Thank you very much Manny. Will it work as I am using an iPad?

[Manny_SelSq]

Yes, you can use your iPad. For the Locations and channels check, I meant the Square website. Open Safari and sign in here: https://app.squareup.com/ 

Open your Item library, select an affected item, and check Locations and channels. Make sure the correct location and Point of Sale are enabled.

The checkout search suggestion is something to try inside your Square iPad app.