Double booking

[TitaniumHair]

Hi, I can't seem to work out how to make a booking between services. I've booked a colour, Processing time, and a cut. Why can't I book someone during the processing time?

[Seamus]

Hey @TitaniumHair,

Thanks for getting in touch!

This sounds a little odd - according to our support centre you should be able to book another customer during processing time. Without being able to look into your account set up this one will be a little tricky for me to solve, however is it possible that the services you're trying to book in the processing time may be longer than the timeframe your processing time is giving?

If you'd like further help with this one, please get in touch with support - they will be able to look into your specific account setup and troubleshoot the issue based on how things have been set up. You can call support on 1800 760 137 (Mon-Fri, 9am-5pm Melbourne time), or contact us via online chat or email:

1. Sign in to your Square account

2. Head to our contact page https://squareup.com/help/au/en/contact

3. Go to "Other"" then "I don't see my issue"

4. Click "Message us" or "Email us"

If support are able to solve this one I'd be keen to hear what the issue was!