I've seen several old posts about people having this same problem, but absolutely no one responded! Is there anyone here, particularly from the company side, to address these issues? I wasted an hour on chat and got nowhere! The agent told me they'd NEVER HAD THIS PROBLEM BEFORE, but that's obviously untrue, and I'm still waiting to hear back, case # in hand. I'd appreciate hearing from anyone who had this problem and can walk me through how it got resolved. Thanks.
