Re: Disable ‘Custom Amount’ button

UnnecessaryExtr

We need the ability to disable or hide the “Custom Amount” button in Square POS at the register level for accurate vendor item sales and reporting. This would help businesses that require strict item-based checkout and eliminate misuse of custom amounts.

Requested options:
• Permission to turn off Custom Amount
• Register-level toggle to disable Custom Amount
• Item-based only checkout mode

This issue causes reporting errors and compliance problems for multi-vendor retail businesses.

TheRealChipA

Hi there @UnnecessaryExtr.. This exists, but the setting is in Team Permissions. It's under Checkout permissions, "Manualy enter custom amounts." Would that work for you?

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

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UnnecessaryExtr

Oooh yes, that might work!! Thank you!!! I’ll look into it! One of my employees just uses the custom amount button instead of scanning a vendor’s miscellaneous tag. It screws up our accounting and results in hours of extra work for me. Turning off custom amount will alleviate this problem!!

UnnecessaryExtr

I can't find where to do this. Any advice on the pathway in dashboard?

TheRealChipA

Hey there @UnnecessaryExtr.. Apologies for the delay responding. It's found on your web dashboard > Staff > Team > Permissions. Edit the permission sets you want to restrict, then go to the Checkout permissions tab. Under Basic Sale Operations, you'll see the checkbox for "Manually enter custom amounts."

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!