Delivery times not consistent throught weekdays

[CamBap]

We set our delivery time from 5:10pm to 8:00 pm with prep time of 45 mins. so actual delivery time is 6-8pm. but I have recently come across something odd about it. it starts from 6:10 on one day and 5:55 on the next day and 5:25pm on the day after the next day. I would have thought it must stay as 6:10pm. How can i rectify this problem?

thanks a lot in advance.

kind regards,

CamBap

[Breffni]

Hi @CamBap, thanks for raising this. 

I want to make sure I understand correctly,

With your current delivery settings you are open 5-8pm but you have added a 45min prep time so ideally you won't need to start moving deliveries until 6pm

Do you mean orders are coming through at incorrect times such as 5:25/5:55? 

Could you give us some more details and a specific example of when this happened, we'll be happy to look into it more. 

[CamBap]

Hi Alegra,

yes that is the current setting.

when an order came through the customer seemed to be able to pick up 5:25 for the next day delivery.

the reason why i did the setting like that we wanted to have delivery window from 6pm. 5:55 would not be a problem.

but 5:25 is the time that we definately want to avoid.

could you please identify why it happened?

if you want to order for the same day delivery, it says from 6:10pm. so no problem

but for delivery for tomorrow, the day after tomorrow or next week, still says from 5:25.

I look forward to hearing back from you soon.

kind regards,

CamBap

[Breffni]

Thanks for the context @CamBap. 

I'm going to reach out to our ECOM team directly so we can take a closer look at this for you. I'll keep you updated! 

[CamBap]

hi Alegra,

have you got any news for me yet?

Kind regards,

CamBap

[Breffni]

Hi @CamBap, very sorry for the delay. 

When you have a moment could you please send me a DM with a couple of order numbers where this happened? Thanks, I'll keep an eye out for your message.