Declined Manually Entered Payments

[BBR2]

The title of this thread has been edited by a Square Moderator from the original: "cannot take payments"

I just signed up to Square and I understood I could take payments over the phone. I have tried but did not work. All card are denied. I really need to get the machine?

[_Violet · Accepted solution]

Hi @BBR2 - Welcome to the Square Community! I noticed this is your first post. My name is Violet and I'm one of the Moderators here. I'm happy to help! 🙂

It sounds like you're manually entering the card information for these payments. A card reader or point of sale system isn't required to process payments through Square, but here's some tips to keep in mind so you can successfully process your sales:

• To manually enter a card payment, you'll need to have the complete card number, expiration date, security code/CVV, and the billing postal code. 

• If any part of the payment card information is entered incorrectly, the card will be declined.

• It’s not possible to manually enter card payments while processing offline payments. 

I hope this information is helpful but please do let me know if you have any additional questions.