Customers unable to access my site due an uncategorized URL. How do I fix this?

[LakeAlliance]

I am having some customers say they are unable to access my site due an uncategorized URL. How do I fix this? Thanks

[isabelle]

Hey @LakeAlliance! 🌊 

What is your URL and what is the category? 

Let me know so I can look into this for you! ✨👩🏼‍💻

[LakeAlliance]

Isabelle_

www.lakeallianceusa.com

The category is shopping.

Thanks

[isabelle]

Hmmm... the page below @LakeAlliance?

What browser? 

[LakeAlliance]

It seems to be fixed. I had a customer email this morning saying they were able to get on. Thank you for the help.

[isabelle]

Thank you for letting us know @LakeAlliance!

Hope to see you around the Seller Community more - you have a great site! ✨