Customer unable to set appointment but charged anyway

[Lore]

I require prepayment for my appointments. I have a customer who tried to set up an appointment but received a "We're sorry, but something went wrong" message in red. However, she tells me the amount was still charged/withdrawn from her account. I didn't receive any notification to accept/decline an appointment, nor are there any new transactions listed. Please advise

[kellyj]

@Lore

We're really want our Appointments Support team to look further into this for you. As we're not able to see your Account Specifics here on the Community. 

If you are not seeing the transaction in your Dashboard, it could be that it attempted to preauthorize the transaction, but the charge fell off as pending after 24 hours, but best to have our team look into it for you.