Customer profile collection

[docklowpools]

Randomly square collects some customers profile but not all. Instant profile ticked. It’s very random 

[MayaP]

Hello @docklowpools, I am sorry you are having issues right now with collecting customer profiles, that certainly seems glitchy. I would contact our Customer Directory Team at 0800 - 098 8008, https://squ.re/3NDXRbP.

They can look further into your settings and escalate the matter to our engineers if needed. If you run into anything else please let me know.