Customer left negative feedback, then realized she was mistaken

[DreamlandZ]

A customer bought one of my dolls for $40 last week, and a few days later left negative feedback that she thought she'd been overcharged. She wondered if I would refund her $20. Then she realized that she'd found the price tag and was mistaken about what she thought the price was, that it was actually $40. I contacted her and told her I was sorry about the confusion, that I would be at the market next weekend and if she wanted to return the doll, she could.

Is this "negative feedback" a permanent blemish to my otherwise good feedback?

[ryanwanner · Accepted solution]

Hello @DreamlandZ 

The feedback is only an internal measurement we have as sellers in order to make sure we're doing our jobs right. As far as I know, it doesn't affect anything else within the Square ecosystem.

Your best bet is to just let it fall off. The feedback reports are usually for the prior 30 days, so on day 31 you will not see that negative anymore. As you adjust your dates for any future reports, you'll see that negative, but it'll just be there to spite you for no real reason. 🙂

[DreamlandZ]

Thanks, Ryan!