Customer Activity Doesn't Correctly Show Split Payments

[Seller5008]

If a customer pays via a split payment (card + cash), their activity list under their profile only lists one of the payments, and not the sum.

Bob pays for items with card + cash, only the card payment amount is listed under Bob's activity.

I haven't tested whether the payment order or methods matter.

[JJ_]

Hello @Seller5008 

Interesting report. Can you confirm this is happening with all split payments?

[Seller5008]

I might hesitate to say "all" with certainty, but I checked two more split payments today, and both exhibit the same behavior. The average spend listed in a customer profile is also affected by this bug as it too doesn't seem to take the sum of the split payment into account.

[JJ_]

Thanks for replying @Seller5008. I suggest you gather these examples and reach out to our direct support team so they can take a closer look and point you in the right direction.

They can be reached at 855-700-6000 between 6 am - 6 pm Pacific Time Monday-Friday. If you call outside of these hours, you will be required to enter your Customer Code to validate your account.

You can also get in touch with our Messaging and Email Support Teams here.