Coupon not applying online

Hi! I've read the post on how to setup an online coupon, and done that. We sell services, not items. But no matter what I do, I cannot get the coupon to apply, or for a spot for the customer to type it in at check out. Ive had to refund the 10% back to customers.

 

How do I make this work so I don't have upset customers who are suppose to get 10% discounts?

 

I've also tried sharing the coupon link directly, and it still won't apply at checkout.

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Square Champion

@6SMD I’m checking out a couple of things.  I don’t believe that coupons can be used for services right now.  Only products.  I’ll follow up shortly.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Square Champion

@6SMD Sorry about that.  Needed to do a little research to confirm my suspicions.  Here is a link to a rather lengthy 2020 discussion about coupons and services.  https://www.sellercommunity.com/t5/Read-only-archive-Square/Square-Appointments-Can-my-customers-use...

 

At that time what you are trying to do was not possible.  The thread was closed, and I can not find any other thread, nor any Square help article, that would lead me to believe that this has changed.  You can submit a feature request here, of course — https://www.sellercommunity.com/t5/Feature-Requests/ct-p/Beta-Feature-Requests

 

I also looked in the list of current beta tests for upcoming features, and did not see anything that seemed to touch on your subject.

 

Sorry that I could not give you any better news.

Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)

Was my post helpful? Take a moment to mark it as a solution. Marked solutions help other sellers find possible resolutions to similar problems. Also, if you find your solution elsewhere (say, through Support), it is helpful to come back to your post and tell us about it, then mark that as a Solution. Solutions are what this Community is all about!
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Thank you for the feedback! I appreciate at least having that clarity. I'm finding Square Online to be a bit of a mess, at least for services.

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