Coupon Code at POS

Goblin

Currently, to apply a coupon, my staff must manually open a customer’s profile, look up their available coupons, then apply the coupon to the transaction. Why can’t coupons work similarly to rewards, allowing customers to see and apply them themselves?

Having my team look up each coupon really slows down the checkout process. Is there a setting that enables customers to apply their own coupons, or could this be considered as a feature improvement?

Manny_SelSq

You don't have to open the customer's profile to redeem a coupon. In the POS app, go to Checkout > Library > Rewards > Use Code, then enter the code the customer gives you and apply it to the sale. It's still staff-entered, but it skips the profile lookup.

If the same discount applies to a group of customers rather than a one-time coupon, a customer-group automatic discount might be another option. Once you've set that up in your Dashboard's Discounts, it applies when you add someone from that group to the sale.

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shoudownloader

Thanks for sharing this, and thanks Manny for the Use Code shortcut. That path should help a lot at the till because your team will not need to open each profile first. One small thing that helped in busy shops is asking customers to have the code ready before checkout and keeping a short note of the steps near the till, so new staff learn it quickly. If the same offer goes to a lot of regular customers, the group discount Manny mentioned is worth trying too.