Contactless payment option suddenly disappear?

[Ezzid]

Why my contactless payment option suddenly disappear? Only manual card entry is available. When i first got it, i tried to charge $1 to my wife cards via contactless method. And it worked. But now, only manual card entry is available. Its troublesome. Please help

[Seamus]

Hey Ezzid,

It sounds like perhaps the reader has been disconnected?

If you're not seeing a bar at the top of the screen that says "reader connected" or "reader reader" then you can try the following steps to reconnect your reader:

1) Forget the reader from anywhere it appears in your Bluetooth settings and also the Square app (via Settings > Card Readers)

2) Hold down the button until the lights completely STOP flashing red. This performs a hard reset on the reader.

3) Once you've reset the reader, try connecting the reader again (via the Square POS app and NOT your device Bluetooth settings) then running a $1 test transaction on your own card as per the instructions here.

Let me know at which point you're getting stuck and we'll see if we can get things going, or give our technical support team a call on 1800 760 137!