My contactless chip payment reader stopped working yesterday, and no matter what I have done, it fails to pair up with my tablet (a Samsung Galaxy Tab A, which we confirmed before we bought it that it would work with all Square equipment).
I tried every single step in the troubleshooting guide about the card reader - TWICE, and it still does not work. It stays in the dock plugged into a power strip (which we turn off at night, so it is not on a constant charge). The device has some type of power, because the lights will blink orange then red when trying to reset it. It will also flash green quickly when I re-dock it. But when trying to pair it with a device, it blinks orange and fails to pair.
This will be the second contactless reader we have had in 6 years. The first one always had Bluetooth pairing problems, but we tolerated using it for a few years. I believe we have had this reader for two or three years as well now, so I am wondering - do these things have a shelf life? Are they supposed to work for years and years, or is it something that is supposed to be replaced every few years?
Very frustrated, so thank you for any assistance!
