Chip Reader not working on Contactless Chip Reader

[RacersEdge]

As the title states, the chip reader is not working - magnetic and contactless work fine. I have to insert the card 3 times and then I am able to use the mag reader.

I tried multiple cards and the chip reader does not work.

Is this fixable or do I need a new reader?

[Joe]

Hi there, @RacersEdge - thanks for taking the time to reach out to us here on the Seller Community!

We would recommend giving a shot to these specific troubleshooting steps for your Contactless & Chip Card reader. We also highly recommend that you make sure both your device and the Point of Sale app itself are both running their most up to date version of software. 

That will get you started. Keep us updated on your progress!