Re: Checkout links not working

Moustash · ‎10-21-2023

I have always invoiced my clients by sending them a payment link - I have sent 2 different links to my customer and neither are working they say ‘it has not been possible try again later’

she is now having to pay me via another platform

Breffni · ‎10-27-2023

Hi @Moustash - thanks for flagging this and apologies for the delayed response.

Are you sending payment links from your Square app or is this a specific Square Online checkout link that you have created?

Please let me know if this issue is ongoing and we can run through some troubleshooting steps depending on which type of link you are sending.

Breffni
Community Moderator, Ireland, Square
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Moustash · ‎10-27-2023

Hi Breffni -yes I’m sending the payment link from the Square app (I have a POS device too but I don’t tend to use that)..I sent a whole new link and it still didn’t work and client tried several times - she kindly tried again a few hours later and it worked but many customers would not be so patient and it doesn’t reflect well on the reliability of me if the payment processor (of which I pay a premium for) doesn’t work.