Charged Unrecognized "Annual Fee" Amount

[Michelletanner]

The title of this thread has been edited by a Square Moderator from the original: Annual Fee

My square system charged a client today $2500 as an annual fee then when I refunded it it went to a different card number.. I think I’ve been hacked has anyone had this happen

[Sammie_C · Accepted solution]

Hi @Michelletanner, I wanted to welcome you to the Square Community! We appreciate you reaching out.

I am not familiar with an annual fee for using Square, as we do not have annual fee for processing. Since this is account specific and here on the Square Community we have limited support abilities, I would recommend reaching out to our Customer Success team and they can look into this further for you. You can contact them at 1800 760 137. They are available from Monday to Friday, 9am to 5pm, Melbourne time.

Maybe some other sellers can weigh in on this if they have had any other similar experiences, but this does sound a bit unusual.

Please let me know if you end up having any other questions about this or anything else Square and I would be happy to assist.