Changing namespace does not work. After saving it reverts to previous one

[voltiris]

All in the title.

I cannot change the nameservers to transfer the domain to another cloudflare account.

Does anyone else have this issue and how did you solve it?

I deactivated registrar lock before, which was also reverted once I saved and exited the settings box.

[Donnie-M]

@voltiris changing nameservers can be a bit like trying to negotiate with the Knights Who Say Ni: you think you’ve followed the sacred steps, and yet... you are told to bring a shrubbery. 🪴

Just to clarify, are you making these changes through Square Online’s domain management panel, or are you working directly in Weebly’s legacy dashboard? The reverting could be due to a sync lag or the registrar lock not fully releasing before the save.

If you’re still stuck in an endless loop of reverted settings, it may be time to consult Square Support or the Enchanter Tim. Either one might be able to help—though only one of them knows how to handle DNS properly without blowing up a hillside.  You can get to support through the help icon in the top right of your square online dashboard.  Weebly might be a little different.

#ShrubberyOfDNS #RegistrarResistance #HatOrBust

[Summer2024 · Accepted solution]

Hi @voltiris ! Thank you @Donnie-M for providing some insight here. I am going to give some troubleshooting options too. 

Current Domain Transfer Process

Disable Domain Lock 

Square Dashboard →
Website →
Domains →
Domain Settings →
Security

• Must remain unlocked during transfer
• Changes must be saved
• Wait 1 hour before proceeding

Nameserver Changes

Domain Settings →
DNS Management →
Nameservers

Known Issues & Solutions

1. Lock Reverting

   • Clear browser cache
   • Use incognito/private window
   • Try different browser
   • Wait 24 hours between attempts

2. Transfer Requirements

   • Domain must be >60 days old
   • No pending transfers
   • Valid authorization code
   • Admin email access

Step-by-Step Process

1. Before Starting

   • Backup DNS records
   • Note current settings
   • Have Cloudflare details ready

2. Transfer Steps

   • Disable domain lock
   • Get authorization code
   • Update nameservers
   • Initiate transfer at Cloudflare

Contact Support

If issues persist:

1. Contact Square Support: 1-855-700-6000
2. Request domain transfer assistance
3. Have domain details ready
4. Document attempted changes

I hope this helps! 

[voltiris]

Hello,

Thank you for the effort in the responses, however the issue has not been solved.

I've been into email contact with support for 2 weeks now but it hasn't led us to problem resolution.

The domain is "held" by weebly, not square directly, but it's via square support that we have to deal with weebly issues.

For additional context, there is a real error.

A request to the backend is failing as we can see in the Network tab, when we hit the save button after changing the nameservers, it sends a request to this url (https://www.weebly.com/api/JsonRPC/SiteHome/?SiteHome[Domains::setNameservers] )

and the request response is the following (status 200 in the network tab, so it doesn't show as an error, but it is one)

{
"jsonrpc": "2.0",
"method": "Domains::setNameservers",
"error": {
"code": -107,
"message": "Failed to update nameservers.",
"http_response_code": 400
},
"id": 0
}

What can I do about this?

Thank you for your quick support