Cashapp Payment Waiting for My Approval

[ckupiec]

Hello - I had a customer pay an invoice via cashapp; however, it does not show on my end as having been paid.  Within her cashapp she has a message that says, "Waiting for Perfect to accept this payment".  I have received payments from other customers via cashapp before, so not sure what I should do in this case.  Thank you!

[Donnie-M]

@ckupiec if the customer is seeing “Waiting for [your business] to accept this payment” inside their Cash App, it usually means they sent the payment directly through Cash App, not through the Square invoice flow

If you don’t have a Cash App account linked separately, you won’t be able to access or accept that payment—and it won’t apply to your Square invoice.

Here’s what I’d suggest:

1. Ask the customer to cancel or refund the Cash App payment on their end (if possible).

2. Then, resend the Square invoice and have them pay directly through the invoice link, selecting Cash App Pay as the payment method.

As long as they use the actual invoice and not send money manually, Square handles it behind the scenes and routes the payment to your Square account—no separate Cash App login required.

Hope that clears it up!

#CashAppMisfire #UseTheInvoiceLink #HatOrBust