Cannot save DNS records or nameserver changes

[Aoranliu]

Hi, I am trying to update the DNS settings for my domain in the Weebly/Squarespace DNS manager.
Every time I try to add or edit a DNS record (such as MX, TXT, or nameserver), I enter the values but when I click Save, nothing happens. The page just stays the same, and the new record is not saved.

I have already:

• Tried different browsers (Chrome, Safari)

• Cleared cache and cookies

• Disabled registrar lock

• Tried both DNS record changes and nameserver updates

But still, the system won’t let me save changes.

Is this a known issue with Weebly/Squarespace DNS manager? Or is there something specific I need to do to unlock or enable DNS record editing for .com.au domains?

Thanks in advance for your help!

[Laurie_]

Hi @Aoranliu,

Sorry to hear you're hitting some snags while updating your DNS records. Based on what you've shared, it sounds like you've already tried all the troubleshooting steps I'd typically suggest.

At this point, the best next step would be to reach out to our Support Team directly for hands-on help. I've made sure that if you call from the mobile number linked to your account, you'll be routed straight to phone support when you contact us at 1800 760 137 (Mon–Fri, 9 AM–5 PM Melbourne time).

Let me know if you encounter any issues connecting with our team directly!