Hi @TrendyT - sorry to hear you have had the same issue. This ended up being a huge problem for me on many levels and the only work around I could find was to open a whole new web domain and a whole new store and account in Shopify. I wanted to open an online studio sale store linked to my artist portfolio website in Weebly. My problems seemed to start when I linked the Square store to the Weebly site. I spent countless hours trying to get support from both Square and Weebly to no avail. I spent countless hours also having to set up a whole new portfolio website and store in a different web service provider. The timing for this to happen was absolutely terrible because it was coinciding with my end of degree graduation show that attracts thousands of visitors as well as curators, collectors and gallerists. I had my business cards printed before all of this happened so my business cards didn’t have the new Shopify web address on it - these cost around $300 so I couldn’t just get them reprinted due the cost I had already outlaid. This, paired with a non-operational online store for around 5 days resulted in loss of sales of around a few thousand dollars at least. Not to mention making me look very unprofessional with an incorrect web address on my business cards. This situation caused me massive amounts of stress and anxiety. I even tried making a report to ICANN to see if they could contact Weebly in the US (I am in Australia) but that didn’t help either because they took a very long time to respond. When someone replied to my help requests online, they kept telling me to reset password, open an incognito window, clear cache, turn PC off/on and of course, this did not work. I tried calling Weebly in the US and they had a prerecorded massage that said I needed a code from my Weebly website dashboard to be able to access phone supprt but this was an impossible catch 22 because I couldn't login to my weebly account. I am completely astonished as to how little both these companies (Weebly and Square) care for their customers and how there is zero knowledge or assistance or help provided given these two service companies are linked for customers. The owners of these companies must have a non-existent conscience and for something that I can imagine is probably an easy fix in the back end, I can’t understand how this problem persists causing widespread damage to customers' livelihood. In the end, I was unable to resolve anything with Weebly/Square except to get my original web domain unlinked from Weebly/Square so that I could connect it to my new Shopify hosting account. This all took considerable time. Eventually, I was able to connect my original domain to my Shopify account so at least now my business card web address issue is rectified. I have stayed with Shopify now, it has a good AI assistant built into it’s software that helps edit/rewrite code to tweak the site visually but is a lot of extra work compared to the Weebly drag and drop builder. And at least Shopify has been reliable and provides support when needed. I hope you can find a solution!
