Cannot Log Out of POS App

[JoeGo1]

Hello-

Having trouble logging out of a pair of devices. These are new 7th gen iPads running 13.6.1 and the latest app version. Have no problems with our other 8 older iPads running iOS 13.6. I am the owner and administrator. When I try to Log Out the enter passcode screen comes up. I enter my passcode and nothing happens. I've tried Signing Out and reinstalling the app. I need Passcodes engaged. I must be overlooking something easy on these new machines. Thanks-

[Kassi_]

Hey @JoeGo1 -

Thank you for posting in the Community! 

To start - do you have any pending offline payments? I don't want you to lose those. 

If you don't then, I would recommend deleting and installing the app again. Please let me know if that doesn't do the trick! 

I will keep an eye out for your reply👀. 

[JoeGo1]

I did already try deleting and reinstalling the app with no success. Lmk if you have any other suggestions. Thank you!

[JustinC]

Hey there @JoeGo1 -  

Super strange, have you tired resetting your passcode from Dashboard > Team ? Wait 1 min then try to enter your new passcode. 

If there's no luck, reach out to CS so they can extensively troubleshoot.