Can you get back into a square account without knowing email?

[Peyton96]

I have had an account with square for five years recently I needed to switch my bank account that was associated with square to a new bank account. When I tried to change it within the app,it kept telling me that my password and email was wrong. But when I went online to the Square website and logged in, everything was changed over to my new bank account, which was the result that I needed.

At the end of the day, my money was still going to my old bank account instead of the new account that I had registered on Square. So I talked to the square help center to try and troubleshoot this problem and they had recommended that I log out of the app and log back in and that would fix the problem. When I went to log back in to the app, I had noticed that, though I was now linked to my new bank account all of my transaction history and square savings was gone. And now I have “2 locations” to choose from  instead of one. One location says my name and the other says my business name.
So I call the help center back and they say that one of my locations has been established for five years while the other location has been established for 22 days. But neither have ever had a transaction or have savings. I am led to believe that I have possibly made another account five years ago, which I cannot remember the email I could’ve used. Apparently square requires an email to look into any account. I have searched high and low for any possible email that I could’ve used. I had a lot of money in the square account that I am trying to transfer to my new account. I don’t know the account number to that square savings, I never had a debit card with square so therefore I have no way of knowing how to get into my square savings account without that information.

I really hope that this makes sense please I need any advice that I can get ,thank you.

[Sammie_C · Accepted solution]

Thank you for reaching out on the Square Community, @Peyton96! Welcome. I am sorry to hear you are experiencing this.

On the Square Community, we have limited information on this since it would be account specific and beyond our access to your account. We can share what we do know on your initial question though.

In order to get logged into the correct account, you will need either the email and/or phone number associated with that particular account. You may be able to contact Customer Support over the phone or reach out to us through X, Instagram, or Facebook, to check if there is another way to find any accounts pertaining to your information. Our Support teams may be able to reach out to some of our Account Services teams to try to get this figured out for you.

Another thing I wanted to share is a clarifying note in regard to Locations: Locations do not have individual logins. They are meant to function as a tool to help Sellers keep their individual location's information organized within one account. You may already be aware of this, just wanted to clarify. I do not have a reason why a new location would have just appeared, as they do not need to be created first. I am assuming you might have already done so, but I would recommend toggling between the two locations to double-check that those funds and sales are not available in either location.

I know you mentioned that you spoke with Customer Support on this, but I feel like that may be the best option here is to reach out once again. Or like I mentioned, you are welcome to send a direct message over our Social platforms, and we can see what we can do to help.

In the meantime though, please let me know if you have any other questions and I will do my best to get you that answer. I hope you can get this resolved quickly.

[Peyton96]

Thank you so so much for your reply!! Unfortunately I still haven’t had any luck getting into my account.

How can I get ahold of the account services team?