@Museum2022 For card transactions, you would be correct. Since card companies require that refunds to go the card used for the purchase, you have to find the original transaction and process the refund that way.
Having said that, if you are giving a refund on a cash sales, or refunding a card sale as a gift card, then you can do what you want. But, you’ll have to handle the accounting for that in your internal bookkeeping software, and the be aware that your Square sales reports won’t match your accounting reports at the end of the year/period. But there is no way in Square to issue a refund without starting with the original transaction.
Chip A.
Square Expert & Innovator and member of the Square Champions group. (But NOT a Square employee, just a seller like you)
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