Can’t login

[Abroaster]

I’ve used Weebly many times since the Square merger and as of yesterday, I cannot access my account through any browser or incognito modes. Instead, I get this error message: “you may already have an account“ after entering my credentials and texted code. 

I need to run my business and I need to login to my site as I’m getting orders! There’s no explanation for this.

[alexandriak]

I had this happen back when When I Work had a square integration

What ended up happening was my email to login was switched to the one I used to login with Square. Are the emails you used different by any chance?

[Abroaster]

Hi! I’m actually using the same email for both my square account and my Weebly site.

[BernadetteA]

Hi @Abroaster 👋

Welcome to the Seller Community. Can you please confirm your website URL so we can see if there's any errors on the backend?                                                   

[Abroaster]

Currently it’s https://live-dangierously.weebly.com/.

I do have my own domain but I need to login to edit my site and reactive it.

[BernadetteA]

I just wanted to update you, @Abroaster 

I escalated this issue to the advanced support team this morning, and they have confirmed an issue on the backend is preventing you from logging in properly. They have filed a bug for the engineers to look into. 

I do not have an ETA to provide, unfortunately, however it shouldn't take too long for a resolution. 

I noticed that you may have had a Facebook login connected at one point. I don't think it is still active, but you can try the "login with Facebook" button that shows on weebly.com/login. It's worth a shot, I think at least. 

As far as your orders go, I did request an export of the csv file via email for you. I'm hoping that helps you out while we wait for the team to resolve the login issue. 

Please let me know if you have any additional questions I can assist with.

[Abroaster]

I STILL have this issue and have been charged for a business site that I cannot access. This is terrible.

[anitazhou]

me same...my account can't login and my site all has been delete / 404