Can't log in from iPhone. Same login works fine from Android

[CayucosTerry]

[Personal Information Redacted] This is an established account.  No problem logging in from multiple Androids.  Need to setup access from an iPhone.  email address and password are correct, but we always get the response shown in the picture.

Appreciate some help.  Thanks,  CayucosTerry

[Valentina]

Hello and welcome to the Seller Community, @CayucosTerry 👋 I'm not sure what may be going on here, but I'm sure we'll get to the bottom of it with your help. First, I'd recommend running through these app troubleshooting steps on your iPhone.

If this doesn't quite do the trick, please reach out to our Customer Success team directly. They'll be able to dig in and give you a hand - just follow these steps to reach out.

[CayucosTerry · Accepted solution]

Pretty typical problem/solution.  When conveying password to new user a capital letter got changed to lower case.  Since we were not together, it took longer than it should have to sort it out.

Problem solved.

[Valentina]

Glad to hear that things worked out in the end here, @CayucosTerry!