Can’t add local delivery address from product page

[Ash176]

Could someone please help. I have activated local delivery on my online store however when customers go on to my online store and choose a product they want it shows how to get it shipping or local delivery. 

For local delivery it states add address to add to basket. When a customer tries to add their address the link is not working. 

I have checked all the settings for local delivery and they are all set up and local delivery enabled. 

[Ash176]

[tranguyen · Accepted solution]

Hi @Ash176, thanks for reaching out! I had a quick look at your website and I was able to get the pop-up to open when clicking Enter delivery address. If you can let me know the exact product the customer is having trouble with, I can definitely do another test on my end here

Additionally, it's worth asking them to try these troubleshooting steps as it can be a browser issue:

• Make sure the browser is up to date.
• Clear the cache on the browser. Access the Help menu of the browser to locate step-by-step instructions.
• Switch to a supported browser, such as Google Chrome.

[Ash176]

Hi tranguyen,

When I looked into the issue it looked like it was a delay between turning on the function of local delivery and then the website been able to achieve the request. It looks like it is now working.

Thanks for looking,

Ash

[tranguyen]

Glad to hear it's now working, Ash!