Can I update the activation country for my Square account from Canadian to Australian?

[AOLMelb]

The title of this thread has been edited from the original: How do I change my profile to show Australian states when activating the account.

How do I change my profile to show Australian states when activating the account, it keeps showing canadian provinces and doesn't let me complete the activation steps

[Katie_SQ · Accepted solution]

Hi @AOLMelb,

It seems you've accidentally signed up for a Canadian Square account. To resolve this, you'll need to create a new account for Australia, as the country setting cannot be changed once an account is created.

Please follow these steps to set up your Australian account:

Step 1 - Sign in to your Square Dashboard:
Navigate to Settings > Account & Settings > Personal Information > Sign-in and security.

Step 2 - Update your email address:
Next to Email, click Update. Change your email address to something temporary (e.g., [email protected] to test.deleted@email.com). This will allow you to reuse your original email when setting up your Australian account.

Step 3 - Export your item library (if needed):
If you have items saved that you wish to keep, go to Items > Item Library > Actions > Export library.

Step 4 - Export your customer directory (if needed):
To export saved customers, navigate to Marketing & Loyalty > Customer Directory > Import/Export > Export customers.

Step 5 - Deactivate your Canadian account:
Go to Settings > Account & Settings > My Business > About > Deactivate your business.

Step 6 - Sign up for an Australian Square account:
You can do this by visiting this link.

I hope this helps! If you have any more questions, feel free to reach out. 😊