Can I undo a cancelled invoice

Hey, hope you can help?

is there a way of undoing a cancelled invoice?

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Square Champion

Hi @LRF2016 

Once an invoice is cancelled you can't undo it. But you can duplicate it though and then edit/send it to the customer again. 

Dan
Square Champion
Check out Square support center for additional help.




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Follow up question: it was not be a new invoice number correct? it Cant be the same invoice number?

 

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Square Community Moderator

Thank you for stepping in on this, @Minion! They are correct though about this! Once an invoice is cancelled, you are unable to reverse this action.To duplicate an invoice in Square, go to your invoice list in the Square app or Dashboard, select the invoice you want to copy, tap the three dots (•••) or menu icon, and choose the "Duplicate" option to create a new, editable version with the same details. If you have any other questions about this, please let us know! 

 

Also, I did notice that this is your first post with us, so I wanted to say welcome to the Square Community! We are so happy to have you here.

Ellie
Community Moderator, Square
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Follow up question: Invoice number can't be the same?

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Square Champion


@AbbyTopNotch wrote:

Follow up question: Invoice number can't be the same?


correct. It won't allow your o use the same invoice number for the invoice ID.  You can however edit it to be close something like original 002118   new one 002118-1. 

Dan
Square Champion
Check out Square support center for additional help.




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