Can I refund a delivery order on the POS?

[BISCUITBITCH2]

I recently received a dispute from a customer claiming they were not fully refunded for a door dash delivery order that was not delivered. 

I followed up with the transaction and saw that my store had refunded the order, but not the delivery fee. I thought it was odd so I went to the shop to train and review how to do a refund with my staff. I found that I was not able to refund the delivery fee from the POS. 

I know I can refund it from the dashboard page. 

Am I missing something? Is it possible to refund a delivery fee on the Square POS?

[JJ_]

Hello, @BISCUITBITCH2 and welcome to the Seller Community

I have a quick question when you say a Delivery fee was this an On-Demand Delivery (a delivery made by DoorDash or a 3rd party courier)?

If that was the case then here is a bit of information on how On-Demand Delivery fees are handled. (I know this isn't what you're asking but while I wait for your answer wanted to provide it)

• If a delivery order is canceled before the courier is dispatched to your location, there is no cancellation fee. All money will be refunded to the customer.
• If a delivery order is canceled after the courier is dispatched but before the order is picked up, the service provider may charge a cancellation fee. If you refund the order in full to the buyer, you’ll still be responsible for the cancellation fee.
• If a delivery order is canceled after the courier has picked up the order from your location, the service provider won’t refund the calculated delivery fee for that order. If you refund the order in full to the buyer, you’ll still be responsible for the delivery fee.

I will keep an eye out for your response.