Can I import card info to square along with customer info

Hello,

 

For the last year we've mainly used Stripe processing through MomoYoga. Before, we used Square to process membrerships through recurring invoices.

 

We want to leave Momoyoga and go back to completely using Square invoices. However, 80% of our customers and their CC info are now in Stripe. 

 

Stripe says they can export customer data with credit card info. I need to know if you can import this info, including saved cards, to my square account. Here's what they provided. I'll need a square contact to discuss next steps with my stripe contact.

 

We don't want to have to reask members for their CC info, as it will likely lead to cancellations and chasing down payments. These members have already agreed and signed on having their cards saved on file for auto-renewal memberships. 

 

Migration type:
Export

Processor to export data to:
Square

Payment types to export:
cards

File format for export:
csv

Full or partial export:
Full

667 Views
Message 1 of 2
Report
1 REPLY 1
Alumni

Hello @Studio48Yoga,

 

Welcome to our Seller Community! 

 

Happy to hear you are considering coming back to Square. With Square, you can Manage Your Customer Directory Online, here you can import your customer information. One caveat with this feature is that you can’t import your customer's CC number (this being one of the main things you need), you will have to go back and add the CC information manually. In addition, Square recommends that you ask your customers to sign a Square Customer Authorization Form when saving their card info to protect you from chargeback liability. We understand that you have already gone through this process with your customers on Stripe and that asking them for their CC once more can cost you, however, there is no other way to manage this in Square. Wish I had better news for you. 

 

Hope this helped.

Sayra
Community Moderator, Square // Moderadora de la Comunidad, Square
Sign in and click Mark as Best Answer if my reply answers your question.
Inicie seción y haga clic en Marcar como "Mejor Respuesta" si mi respuesta contesta su pregunta.
602 Views
Message 2 of 2
Report