Hello,
For the last year we've mainly used Stripe processing through MomoYoga. Before, we used Square to process membrerships through recurring invoices.
We want to leave Momoyoga and go back to completely using Square invoices. However, 80% of our customers and their CC info are now in Stripe.
Stripe says they can export customer data with credit card info. I need to know if you can import this info, including saved cards, to my square account. Here's what they provided. I'll need a square contact to discuss next steps with my stripe contact.
We don't want to have to reask members for their CC info, as it will likely lead to cancellations and chasing down payments. These members have already agreed and signed on having their cards saved on file for auto-renewal memberships.
Migration type:
Export
Processor to export data to:
Square
Payment types to export:
cards
File format for export:
csv
Full or partial export:
Full
Hello @Studio48Yoga,
Welcome to our Seller Community!
Happy to hear you are considering coming back to Square. With Square, you can Manage Your Customer Directory Online, here you can import your customer information. One caveat with this feature is that you can’t import your customer's CC number (this being one of the main things you need), you will have to go back and add the CC information manually. In addition, Square recommends that you ask your customers to sign a Square Customer Authorization Form when saving their card info to protect you from chargeback liability. We understand that you have already gone through this process with your customers on Stripe and that asking them for their CC once more can cost you, however, there is no other way to manage this in Square. Wish I had better news for you.
Hope this helped.
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